Hello,
If your tablet is stuck on Android loading screen then this is a possible solution. Please be aware that we cannot guarantee that this will work on all
of our devices due to different devices having different volume options.
When the device is switched off please hold down the volume up button then press the power button to turn on the device.
When putting the unit in 'System Recovery window' please hold down the power button AND volume up button until you reach the green screen with android in the center. From here release the power button ONLY and keep holding the volume up button until you are directed to the recovery screen.
You will be directed to a 'System Recovery window'. Using the volume down button please go to ‘Factory Reset’. To select this press the power button again.
The selected bar will then go back to 'Reboot System Now', ensure this is highlighted and press the power button to use this command. The tablet will then restart and should be in working order.
If you come to a screen which states 'No Command' please try to tap the volume up button more than once because we have found that the text does not always show when you first initially press the button.
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If you find the solution above does not help to resolve your issue, or could include more detail for future reference please feel free to contact our customer service support by creating a ticket. We will aim to get back to you within the next 48 Hours (excluding weekends).
Many thanks in advance, we look forward to serving you again!