Hello,
When a tablet is rooted, the Root Status is for development Purposes and gives admin access to the tablet software for those who want to create their own applications. This does not give them access to others peoples tablets and their data it simply means if a developer buys our tablet they can create their own apps for that tablet if they wanted to.
There is not an issue with security that affects the tablets.
The reason the item has been shipped rooted is so that when we do software updates and further fixes / improvements and if the manufacturer wants to optimise the software. This could include tasks such as pre-installed applications, the Time2 start up screen for the next batch we order in they can do so without having to re-write the software itself.
We understand that some applications will not work with a rooted tablet, this is because of the settings of the application which unfortunately we have no control over.
We strongly recommend against unrooting the tablet because if you tamper with the software or install any unrooting applications then the warranty is void. This is due to the chance of the software not functioning properly and causes the tablet to be faulty.
In order to continuously improve our service, we would like to take this opportunity to have your feedback regarding our solutions page and listen to what you think! To do this, you can rate our solution page and leave feedback if you wish.
If you find the solution above does not help to resolve your issue, or could include more detail for future reference please feel free to contact our customer service support by creating a ticket. We will aim to get back to you within the next 48 Hours (excluding weekends).
Many thanks in advance, we look forward to serving you again!